Customer care
Refunds and Returns
Explain return eligibility, damaged-item support, refund timelines and cancellation rules clearly.
Return eligibility
Define which products may be returned, required condition and any hygiene or safety exclusions.
Return window
State how many days customers have to request a return after delivery.
Damaged or incorrect items
Explain what evidence is required and how quickly customers should contact support.
How to request a return
Provide the support route, order details needed and instructions customers should follow before sending anything back.
Refund processing
Explain approval, payment-method timelines and any non-refundable shipping charges.
Order cancellations
Describe whether cancellation is possible before dispatch and how customers should request it.